Frequently asked questions

Head to Join the Leash Club, fill in your details and your dog's profile, set the days that work for your week, and pick a meet and greet time right on the request form. We'll confirm before your first walk.

You won't be charged until after the meet and greet and your first walk is confirmed.

Before your first walk, we'll schedule a brief in-person visit at your home. This gives your pet a chance to meet a member of our team in a familiar environment, and gives us a chance to learn your dog's personality, preferences, and any special needs firsthand.

Meet and greets are included at no charge and typically take 20-30 minutes.

You won't be charged when you submit your request. Billing begins after your meet and greet is complete and your first walk is scheduled. From that point, you'll be billed at the start of each month based on walks scheduled for that month.

Add-on walks and one-time services are charged once we've confirmed your request.

Use the address checker on our homepage to confirm your address is within our service area.

If you're outside our current area, you can sign up to be notified when we expand, we're growing quickly.

Membership is $27 per walk, 10% off our single walk rate. Set a recurring schedule for anywhere from one to seven days a week, and you're billed monthly for the walks on your calendar. The rate is the same whether you walk once a week or every day.

Yes. Update your walk days and preferred time window anytime through the member portal. Your monthly billing adjusts to match the walks on your calendar.

Yes. You can place your membership on a vacation hold up to 2 times per year, for 1-2 weeks at a time. No charge during an active hold.

Please give us at least 48 hours notice when requesting a hold. You can request a hold from the Pause Membership button in your member portal, or by emailing hello@portcityleashclub.com.

To cancel, just email us at hello@portcityleashclub.com and we'll take care of it. Cancellations take effect at the end of your current billing cycle, and any walks already scheduled for the month will still take place as planned.

No. There is no enrollment fee to join the Leash Club. You're only charged for walks scheduled each month.

At signup, you select your preferred days and time frame (morning, early afternoon, or late afternoon). Your schedule auto-populates each month based on these preferences.

You can adjust individual dates at any time through the member portal, as long as changes are made at least 48 hours before the scheduled walk.

We offer three time frames: Morning (8:00–11:00am), Early Afternoon (11:00am–2:00pm), and Late Afternoon (2:00–5:00pm). You select a time frame rather than a specific time.

With at least 48 hours notice, you can reschedule a walk to another day right in the member portal. For anything closer than that, reach out to us directly and we'll do our best to help.

We understand that emergencies happen. If you have an exceptional circumstance, reach out to us directly and we'll do our best to work with you.

Yes. Saturday and Sunday are part of your regular selectable schedule, just like any weekday. No separate add-on or reservation step needed. Set your walk days when you sign up or update them anytime through the member portal.

Our walkers are carefully selected, locally based dog lovers. Every walker on our team is background-checked, pet first aid certified, and personally trained before their first walk.

We don't use a large rotating pool of strangers. Our team is small, trusted, and held to a consistent standard of care.

We work hard to keep your dog with a consistent, familiar walker. Your dog's detailed profile is on file and reviewed by every walker before they arrive, so even if there's a change, your dog's preferences and needs are always known.

Consistency is one of our core commitments, your dog isn't a name in a queue.

Yes. Port City Leash Club carries full pet care liability insurance covering all walks and services. Every walker operates under this coverage, so you and your dog are always protected.

Your walker will contact you immediately. For anything serious, we'll take your dog to the vet and you'll hear from us directly, not after the fact. All incidents are documented and followed up by our team.

Our liability insurance covers vet costs resulting from incidents during a walk.

Every 30-minute walk includes your walker arriving at the scheduled time, a leashed walk in your neighborhood, photos taken during the walk, and a written summary sent to you when they're done.

Drop-in visits are 20-minute check-ins while you're away: feeding, playtime, and a photo update. Most pet owners reserve 3-4 per day.

Overnight stays are around-the-clock care, including evening settling, overnight supervision, and daytime check-ins tailored to your dog's routine.

Yes! Drop-in visits are available for cats as well as dogs, including feeding, litter box care, playtime, and a photo update.

Yes. Single walks are available to non-members at $30 per walk. Pet sitting services (drop-ins and overnights) are also available without a membership. You can request a service on our website.

At the start of each month, you're charged for all walks scheduled that month at your membership per-walk rate. Add-on walks and one-time services are charged once we've confirmed your request.

There are no flat monthly fees, you only pay for the walks you schedule.

We accept all major credit and debit cards through our secure payment processor (Stripe). Payment details are stored securely and never shared.

We bill at the start of each month for that month's scheduled walks. To move a single walk, request a reschedule from your member portal at least 48 hours ahead. Rescheduling moves the walk to a new day, so nothing is lost and nothing extra is charged.

For a longer break, place a vacation hold. We'll cancel the walks scheduled during that window, and refund any of them you've already been billed for this month straight back to your card. Your membership resumes automatically on the date you choose.